SERVICE ADVISOR / MANCHESTER /£27,500 + BENEFITS
Are you a Service Advisor who is looking for a new role with a growing company, that puts its people first? Do you want to work in an environment where the managing team knows your name, and stops to speak to you? Do you want to work Monday to Friday without shifts? If so, this is the perfect opportunity for you!
Disab UK Ltd is the UK arm of a four-company group owned by Disab Sweden. Disab Started over 40 years ago and have grown to be the European market leader in our field of industrial vacuum technology and materials handling.
What’s in it for me?
The successful candidate can expect a company culture that promotes work life balance, a commitment to continued learning and development, a fantastic benefits package which includes:
- A competitive salary of £27,500 per annum
- Monday to Friday working with no shifts or weekends to work
- Pension, 5% matched employer contribution
- Private medical care and yearly medicals
- Eye care vouchers and a scheme for childcare vouchers
- 31 days holiday per year
- Team building and company events
Key Responsibilities of the Service Advisor:
- Book in workshop jobs and also organise offsite engineers
- Receive paperwork from engineers and inform customers of noted work required
- Authorise and finalise work required
- Delivery off final job cards and invoice costs
- Deliver a high-class customer experience by providing a high standard of customer service, including building customer relationships by phone and email
- Preparation of service work calendar for the engineer utilising organisational skills.
Skills & Experience Required:
Essential skills
- Thorough knowledge of computer applications (MS Office, CRM systems)
- Previous experience in a service advisor role dealing with technicians based on or off site
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload, and the willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.
Nice to have (but not essential)
- Experience of upselling products or services is desirable.
- Motor vehicle or heavy industrial equipment experience
Think you have what it takes?
If you have the skills and passion to be successful in this Service Advisor position, we would love to hear from you. Apply NOW and we will be in touch.
